Our offers can be booked online worldwide.

Delivery of the travel documents for package holidays only to addresses in the following countries: Belgium, Germany, Denmark, France, Great Britain, Italy, Luxembourg, the Netherlands, Austria, Poland, Switzerland and the Czech Republic.

With the exception of Austria and Switzerland, payments from the above-mentioned foreign countries are for package holidays only possible by credit card.

We draw your attention to the existence of the European online dispute resolution platform: ec.europa.eu/consumers/odr Please note that the European online dispute resolution platform will be discontinued on 20 July 2025 and complaints can no longer be submitted. DERTOUR Hotels & Resorts GmbH does not participate in dispute resolution proceedings before a consumer arbitration board and is not obliged to do so.

Compliance protects the company and its employees
Compliance means adhering to legal regulations and internal company standards of behaviour. The aim of compliance regulations is to protect employees and the company from harm. They form the basis of our daily actions and apply to all employees, including managers and directors.

Our employees are continuously informed about our compliance regulations and receive personal counselling on request. Information from employees or outsiders about possible misconduct, potential violations of the law or criminal offences such as corruption is investigated with great care and treated confidentially.

You can reach the DERTOUR Group compliance team by e-mail.

Behavioural principles for respectful cooperation
Our principles of behaviour are characterised by integrity and loyalty: We abide by the law, compete fairly and are a reliable partner for our customers and business partners. As the tourism division of REWE Group, the Group's standards of behaviour are decisive for us. These are laid down in the REWE Group Code of Conduct and are equally binding for the DERTOUR Group.

The Code of Conduct contains principles for our behaviour in business transactions and in our dealings with one another. It gives us orientation and is at the same time an obligation for all those who work on behalf of REWE Group. To the REWE Group Code of Conduct. 

With the Hintbox it is particularly easy to submit compliance notices - and also anonymous on request. The new tool also enables smooth, data protection-compliant communication between whistleblowers and the responsible individual compliance departments within REWE Group.

However, people who wish to submit compliance reports without using the digital tool can continue to contact the REWE Group's "Ombudsman".

Complaints about human rights or environmental risks or breaches of duty

Our complaints procedure for the Supply Chain Due Diligence Act (LkSG) guarantees a trustworthy and transparent approach to dealing with complaints about violations of human rights or environmental obligations. Suspected cases of e.g. forced labour, child labour, discrimination or the harmful contamination of soil, water and air as well as harmful noise emissions and excessive water consumption that are related to the DERTOUR Group can be reported. Complaints can be submitted digitally by employees and outsiders via the DERTOUR Group complaints channel as part of the REWE Group - anonymously if desired.

Customer complaints, for example about the quality of DERTOUR Group products and services, are not considered complaints about human rights or environmental risks or breaches of duty. For this, please contact the customer service departments and hotlines.

We expressly encourage employees and external parties to inform us of any suspected human rights or environmental risks or breaches of duty. Whistleblowers must not suffer any disadvantages as a result of submitting complaints in a professional context. The complaints procedure follows a defined process, which is also set out in the rules of procedure. Impartial action is guaranteed at all times; those involved in the procedure are not bound by instructions and are obliged to maintain confidentiality.

Report a human rights or environmental violation

The average monthly number of active users of our service within the meaning of the Digital Services Act (DSA) is 39,662.

Central contact point for the authorities of the Member States, the European Commission and the body referred to in Art. 11 DSA: behoerdenkontakt.dsa@dertouristik-hotels.com. Communication can be sent in German or English.

Users who are affected by decisions of the internal complaints management system (pursuant to Art. 20 DSA) have the right to choose a certified out-of-court dispute resolution body to resolve disputes in connection with these decisions. This also applies to complaints that have not been resolved by means of the internal complaints management system.

CONTACT FORM FOR REPORTING POSSIBLE ILLEGAL CONTENT