DER Touristik Hotels & Resorts GmbH
Humboldtstr. 140 – 144
51149 Cologne
Germany

Register court: Cologne Local Court, Germany
Registration number: HRB 51388
Value added tax ID according to § 27 a Value Added Tax Act: DE811177969

Managing directors:
Dr. Ingo Burmester, Max-Peter Droll, Christian Grage

Responsible for content according to ”§ 18 (2) MStV”
Christian Grage

liability note
This website contains links to third-party websites (“external links”). These websites are subject to the liability of the respective site operators. When the external links were first created, the provider checked the external content for any legal violations. At that time, no legal violations were apparent. The provider has no influence on the current and future design and content of the linked pages. The inclusion of external links does not imply that the provider adopts the content behind the reference or link as its own. Constant monitoring of these external links is not reasonable for the provider without concrete indications of legal violations. However, if legal violations become known, such external links will be deleted immediately.

European Online Dispute Resolution Platform
The European Commission provides a platform for the online settlement of consumer disputes (OS platform) at https://ec.europa.eu/consumers/odr/. DER Touristik Hotels & Resorts GmbH does not currently participate in a voluntary procedure for alternative dispute resolution. Consequently, the ODR platform cannot be used by our customers.

Disclaimer
When visiting the website, no travel or accommodation contract is concluded between the website visitor and DER Touristik Hotels & Resorts GmbH. A booking of the hotel is only possible on the website of an external third party. DER Touristik Hotels & Resorts GmbH is not an agent of any travel, accommodation or other contract that may be concluded.

Compliance

Compliance protects the company and its employees
Compliance means adherence to legal regulations and internal company standards of conduct. Compliance regulations aim to protect employees and the company from harm. They form the basis of our daily actions and apply to all employees, including managers and directors.

Our employees are continuously informed about our compliance regulations and are personally advised on request. Information from employees or outsiders about possible misconduct, possible breaches of the law or criminal offences such as corruption are examined with great care and treated with confidence. You can reach the DER Touristik Group compliance team by e-mail here.

Behavioural principles for appreciative cooperation
Our principles of conduct are characterised by integrity and loyalty: We comply with the law, compete fairly and are a reliable partner for our customers and business partners. As the travel and tourism division of REWE Group, we are governed by the Group’s standards of conduct. These are laid down in the REWE Group Code of Conduct and are equally binding for DER Touristik Group. The Code of Conduct contains principles for our behaviour in business transactions and in our dealings with each other. It provides us with orientation and is at the same time an obligation for all those who work on behalf of REWE Group.

More information on Compliance and the Code of Conduct of REWE Group can be found here.

The REWE Group Hintbox
The Hintbox makes it particularly easy to submit compliance notices – anonymously if desired. In addition, the new tool enables smooth, data protection-compliant communication between whistleblowers and the responsible individual compliance departments within REWE Group.

However, people who want to submit compliance notices without using the digital tool can still contact the “ombudsman” of REWE Group.

To the REWE Group Hintbox

Ombudsman of REWE Group
REWE Group has appointed Andreas von Máriássy, a lawyer from Munich, as its external ombudsman. Employees, customers and business partners of REWE Group and DER Touristik Group can contact him personally and anonymously if they wish to submit a compliance report or are looking for a neutral contact who is bound to secrecy. The whistleblower can make use of the service free of charge, and contact can be made in German and English.

Ombudsman:
Andreas von Máriássy
Altheimer Eck 13 / II
80331 Munich
E-mail: mariassy@rae13.de

Human rights and the environment: reporting violations

Complaints about human rights or environmental risks or breaches of duty
Our complaints procedure for the Supply Chain Due Diligence Act (LkSG) guarantees a trustworthy and at the same time transparent approach to dealing with complaints about violations of human rights or environmental obligations. Suspected cases of e.g. forced labour, child labour, discrimination or the harmful contamination of soil, water and air, as well as harmful noise emissions and excessive water consumption, which have a connection with DER Touristik Group, can be reported. Complaints can be submitted digitally by employees and outsiders via the complaints channel of DER Touristik Group as part of REWE Group – anonymously if desired.

Customer complaints, for example about the quality of products and services of DER Touristik Group, do not count as complaints about human rights or environmental risks or breaches of duty. In this case, please contact the customer service departments and hotlines.

We would like to expressly encourage employees and external parties to inform us of human rights and environmental risks or breaches of duty in cases of suspicion. Whistleblowers must not suffer any disadvantages in a professional context as a result of submitting complaints. The complaints procedure follows a defined process, which is also laid down in the Rules of Procedure. Impartiality is guaranteed at all times; those involved in the procedure are not bound by instructions and are obliged to maintain confidentiality.

Report a human rights or environmental violation

content source
idea & concept: visionalphabet.com
photography: Ana Santl
website design: bueroecco.com
website production: fizzymint.de